We have a range of videos on our YouTube channel. Watch our video to find out what to consider when choosing aged care.

Here are some of the frequently asked questions asked by individuals and their families interested in moving into residential aged care.

FAQ

A great place to start is our website, which gives you plenty of information about individual service locations, accommodation and care. It’s likely you’ll have plenty of other questions – it’s a good idea to make an appointment to meet the manager of the service and go from there.  

Absolutely! Visitors are always welcome at an LCC service. Consider taking a tour of the grounds and talk to residents and staff about what it is like to live and work there. Many services offer magnificent bushland and garden settings, and have a range of live-in animal companions. Call or email us and we’d be delighted to show you around.

No. Our residential aged care services are unable to accommodate new residents who wish to smoke. This policy is in response to Queensland legislation banning smoking by any person on or near the grounds of these services. These measures are also part of our transition to a smoke-free environment that better supports the health and wellbeing of people who live at, work at or visit our services. Please note that this policy does not apply to our retirement villages.

At LCC we deliver care with compassion and emotional support, considering the person as a whole: the mind, body and the spirit. Spiritual care and emotional support are important to many people. Residents at our aged care services are supported to continue with their spiritual and religious involvement. All LCC aged care services have access to a chaplain or pastor, and our residents (regardless of their faith) tell us they value the emotional support and companionship they provide. Similarly, if you do not wish to be involved in spiritual or religious activities your wishes will be respected. You don’t have to be Lutheran, or follow a religion, to become a resident at an LCC service.

A move to an aged care service doesn’t mean you have to give up your interests and hobbies – you may even find some new ones! Our leisure and lifestyle team take the time to get to know what interests you, and our residents play an active role in determining the program. Whether you want to tinker in the men’s shed, get involved with gardening, paint, sing, enjoy movies or just relax with a book, we will work with you to design a program tailored to your preferences. We can also help with family occasions and special events.

Volunteers provide emotional support, enable residents to participate in activities and encourage them to pursue their personal interests. They listen to residents’ concerns and can offer the time to hear people’s stories and allow them to reminisce about their lives. Volunteers provide residents with links to the wider community, and add spontaneity and variety to daily routines. LCC has a structured, well-supported volunteer program. We encourage volunteers to play an active role in all of the services and are always looking for new people. LCC’s volunteers help residents link with the wider community, and share their many gifts and talents. Age is no barrier to volunteering with LCC; our youngest volunteers are school students, and many others are residents’ spouses or live in our retirement villages.

All LCC services offer ‘ageing in place’ to some degree. This is where the person remains in the same accommodation, even if their care needs change. Many of our aged care services are co-located with our retirement villages. This offers comfort and familiarity, and helps couples and family members to stay together in the same community.

LCC is a church-based not-for-profit organisation and returns all surpluses into activities, staffing and infrastructure for the benefit of residents. LCC takes seriously its responsibility to take care of its resources and assets to protect our long term viability so we will be able to meet the needs of residents and clients for many years to come.

LCC has been part of the community for 80 years. We have established links with the community, including other providers, schools and universities and a strong reputation for providing high-quality, caring support. All staff complete a police check on a regular basis. All services are accredited in line with legislated requirements.

LCC are aged care specialists. We are leading experts in our field who will work with you, get to know you and listen to you to ensure you are receiving the best service possible. We operate nine aged care services throughout urban and rural Queensland. Our registered nurses can participate in a year-round extension program, where they can take on extra learning in specialist areas such as wound care, the power of story telling and palliative care. The program includes workshops, mentoring and on-the-job training.  

Allied health services make regular visits to services; dieticians, podiatrists, speech pathologists and physiotherapists. Some services have a GP clinic on site. Talk to us to find out more.

There are a range of resources available on the Australian Government website My Aged Care to provide extra information, including the following brochures which may be useful:

Five steps to entry into an aged care home
This booklet aims to help older people, families and carers understand the process for moving into an aged care home. It outlines five steps to follow and what to do at each step.

Five steps to accessing Home Care Packages
Explains how older people with a range of higher care needs can access support in their home, through a coordinated Home Care Package.