Find out more about Lutheran Community Care’s corporate information, including our corporate statement, model of care, governing council and by-laws which establish our governance and management framework.

Our vision

Lutheran Community Care’s light so shines before the world, as a living testament to Christian community, loving care and hope that people and organisations witness the glory of God in the good works they see and are inspired and influenced to follow its example. Drawn from Matthew 5:16.

Our mission

We share Christian love with people and offer them appropriate care in a community of hope, and give encouragement on their life’s journey.

Our philosophy

In Christ’s love, everyone is someone.

Our values

Offering grace and hope

Through our strong Christian heritage and ethos we encourage people to feel hopeful, optimistic and at peace. Our work is underpinned by the Christian ethos of unconditional acceptance.

Delivering faithful service

At all times LCC remains faithful to its commitment to deliver professional services. We seek to be responsive and adaptable to the changing needs of our clients and the environment, and are committed to achieving quality outcomes.

Respecting the dignity of our clients

At the very essence of Lutheran theology is the belief that in Christ’s love everyone is someone. Our unconditional welcome and compassion for all people is particularly focused on supporting the physical, emotional and spiritual well-being for those in need.

Fostering a committed and innovative culture

LCC values its staff and recognises the critical role they play in delivering the services we provide. We support our staff’s commitment to achieving their potential and meeting their clients’ emotional, social and spiritual needs.

Securing a sustainable future

LCC takes seriously the stewardship of the resources and responsibilities entrusted in its care. Protecting our long term viability ensures we will be able to continue to meet the needs of clients for many years to come.

Lutheran Community Care (LCC) has implemented a holistic, organisation-wide model of care to ensure consistency and quality in the delivery, monitoring and evaluation of care. The model was developed through a collaborative research project with the University of Southern Queensland in 2004. The research team held a series of focus groups involving staff, residents and clients, congregations, care specialists and other stakeholders to identify and map the expectations, values, processes and practices that underpin the way LCC delivers care and provides services. The resulting model is a practical framework to ensure that our care and services reflect our Christian values, enhance our clients’ quality of life and achieve balanced outcomes in all key result areas.

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Our logo represents the Lutheran message of peace and hope, clearly and simply in keeping with the Church’s culture. Four hearts symbolise our unconditional welcome and compassion for all people, regardless of class or race, particularly those who need care and support.

At the centre is the cross which reminds us of grace and forgiveness that brings joy in faith and hope of life’s journey.These are the elements that bind everything together.

This balanced, flowing symbol signifies the spirit that unites us in our service and carries us forward together, into the future, as we serve the community in His name.

Governance and integrated management systems

The overarching role of the board and senior management is to support LCC services to achieve their objective: to provide care that honours each individual resident’s right to exercise choice and control, and experience comfort, joy and a sense of meaning. To achieve this, LCC has implemented strong and integrated management systems for:

  • monitoring performance and compliance,
  • ensuring services are appropriately skilled and resourced,
  • proactively managing risk, and
  • embracing every opportunity for improvement and innovation.

 

Performance monitoring

LCC’s Council is charged with ensuring: the organisation’s sustainability; effective stewardship of resources; and monitoring progress against, and effectiveness of, the Strategic Plan. It comprises ten members and is guided by established principles of good corporate governance, as documented in its Governance Manual.

Council’s monthly meetings alternate between a business and strategy focus. Its business meetings include discussion of a range of indicators in a dashboard report prepared by senior management. Indicators include performance, quality and key risks for all services (e.g. financial risk, bond repayment capacity, sustainability, staff satisfaction, client experience, client directed care, material breaches of compliance, significant trends in complaints, OHS). Where indicators suggest underperformance relative to the LCC target and/or industry benchmark, management provides an analysis of causes together with proposed corrective actions, and Council notes or modifies these actions.

Council also monitors LCC’s performance independently through a range of channels, including periodic visits to services, industry benchmarking, and in-camera sessions (at its regular meetings, and annually with the independent financial auditor).

LCC’s By-Laws delegate decision-making authorities, including granting maximum authority for managing strategic and operational directions to the CEO. LCC’s Directors (who collectively form the CEO’s Decision Support Team) are responsible for managing performance, quality and risks associated with their functional areas.

 

Quality and continuous improvement

LCC’s common approach to quality and continuous improvement systematically and consistently implements and evaluates the practices and processes that support staff and management to work with clients to co-create an exceptional experience.

LCC’s continuous improvement analysis activities focus on the following key result areas:

  • quality of life for clients,
  • quality of clinical or therapeutic outcomes,
  • quality of relationships with stakeholders and the community,
  • quality of employment relationships,
  • viability and sustainability,
  • spiritual and pastoral care.

Feedback from stakeholders and audits may result in revisions to the internal auditing schedule, revised practices and changes to policies. Key data sources which direct LCC priorities for improving quality include:

  • client experience surveys,
  • periodic staff surveys,
  • complaints and compliments reports,
  • incident reports,
  • accreditation results.

 

Risk management

LCC’s enterprise risk management system takes an ‘early warning’ approach to proactively identifying and mitigating risks. The CEO works with Council to review the Enterprise Risk Management Plan annually. Together, they continuously monitor the identified material risk areas:

  • strategic,
  • quality,
  • people and assets,
  • financial security,
  • compliance.

These key operational and strategic risks are mitigated through structured functional and cross-functional committees — comprising finance, IT, clinical, OHS and HR — and reporting to the CEO, who reports to Council.

The Lutheran Church of Australia Queensland District Council (LCAQD) link has delegated responsibility for the effective governance of LCC to the Lutheran Community Care Council (LCCC).

LCCC takes seriously the stewardship of the resources and responsibilities entrusted in its care. A robust corporate governance structure, including a skills-based governing council, is in place to ensure that that LCC is well governed to meet its legal, funding and mission responsibilities. Protecting the long term viability of the organisation ensures we will be able to continue to meet the needs of clients for many years to come.

The Council’s primary governance document is LCAQD’s By- Laws, Part B, Schedule III “Department for Lutheran Community Care”, which effectively operates as LCC’s Constitution.

Find out about our current Council members.  Further details about LCC’s governing structure can be found in the organisation chart.

LCC operates within a governance and management framework which is established by a set of by-laws. These by-laws have been approved by the Synod of the Queensland District of the Lutheran Church of Australia.

The following have been declared as official services of Lutheran Community Care by the District Church Council (DCC) of the Lutheran Church of Australia Queensland District (Resolution 10:65):

  • Bethania Emergency Relief Service
  • Bridges Reconnect
  • Good Shepherd Emergency Relief Service
  • Graceville Centre
  • Immanuel Gardens Retirement Village
  • Intercept Youth and Family Support Services
  • Keystone
  • Mary and Martha’s
  • Orana Lutheran Complex
  • Salem Lutheran Rest Home
  • Somerset Community Services
  • St Andrew’s Lutheran Aged Care
  • St Paul’s Lutheran Aged Care Village
  • Tabeel Lutheran Home
  • Trinder Park Rest Home
  • Trinity Disability Support Service
  • Wahroonga Retirement Village
  • Zion Lutheran Home
  • Zion Retirement Village